Privacy policy

Last updated: September 12, 2026

This Privacy Policy describes how RAPTIX 4X4 (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from raptix4x4.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

RAPTIX 4X4 is an Australian business, and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

What Personal Information We Collect

The personal information we collect depends on how you interact with the Site and use our Services.

Information you give us directly:

  • Contact details — name, address, phone number, and email.
  • Order information — billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information — username, password, and other account security details (if accounts are enabled).
  • Shopping information — items you view, add to your cart or wishlist, reviews, and purchase history.
  • Customer support information — anything you include when contacting us, e.g. via our Contact Us form.

You can choose not to provide certain information, but this may prevent you from using some features (e.g. completing checkout).

Information collected automatically:

  • Device and browser information, IP address, and network connection details.
  • Usage data — how you browse and interact with the Site, using cookies, pixels, and similar technologies.

Information from third parties:

  • Companies that support our Site, such as Shopify.
  • Payment processors (e.g. Shopify Payments, Afterpay) who collect payment details to process orders.
  • Any third-party marketing or analytics tools we use (see "Third-Party Tools We Use" below).

Third-Party Tools We Use.

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for us. Information you submit to the Services will be transmitted to and shared with Shopify, in order to provide and improve the Services for you.

We use Shopify Payments to process payments, which may include Shop Pay as an accelerated checkout option. To provide these features, Shopify may use personal information collected about your interactions with our Site, along with other merchants, to power services such as autofill at checkout. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights over this processing directly through the Shopify Privacy Portal.

How We Use Your Personal Information

  • Providing the Services — processing payments, fulfilling orders, arranging shipping, managing returns/exchanges, and maintaining your account.
  • Marketing and advertising — with your consent, sending promotional emails or SMS, and showing relevant ads based on your activity on the Site.
  • Security and fraud prevention — detecting and preventing fraudulent or malicious activity, and keeping your account and our Site secure.
  • Customer support — responding to your enquiries and providing assistance.
  • Legal compliance — meeting our obligations under Australian law, responding to lawful requests, and enforcing our Terms of Service.

Cookies

We use cookies and similar technologies to operate and improve the Site, remember your preferences, and understand how customers use the Site. This includes cookies used by Shopify to power our store — see Shopify's own cookie policy at https://www.shopify.com/legal/cookies for details.

Most browsers accept cookies by default. You can adjust your browser settings to block or remove cookies, though this may affect how parts of the Site function.

How We Disclose Personal Information

We may disclose personal information to:

  • Service providers who perform functions on our behalf — e.g. Shopify (platform), payment processors, delivery/fulfilment partners, and customer support tools.
  • Business and marketing partners, where relevant to advertising or promotional activities.
  • Authorities or third parties, where required to comply with the law, respond to legal process, or protect our rights, property, or safety, or that of others.
  • A new owner, in the event of a business sale, merger, or transfer of assets.

We do not sell your personal information to third parties for their own independent marketing purposes.

User-Generated Content

If the Site allows you to submit product reviews or similar content, anything you post publicly may be viewed by other users. We're not responsible for how others use information you choose to make public.

Third-Party Websites and Links

The Site may link to websites operated by others. We aren't responsible for the privacy practices or content of third-party sites — please review their own policies before providing any information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, contact us using the details below and we will delete it.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure, and we can't guarantee absolute security. We recommend avoiding sending sensitive information through unsecured channels.

We retain personal information for as long as needed to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or out-of-date information.
  • Ask questions about how your information is collected, used, or disclosed.
  • Make a complaint if you believe we've mishandled your personal information (see below).
  • Opt out of marketing communications at any time via the unsubscribe link in our emails.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before actioning a request.

Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below so we can try to resolve it directly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

    International Transfers

    Some of our service providers (including Shopify) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with the Australian Privacy Principles.

    Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

    Email: raptix4x4@gmail.com  Address: [CLIENT TO CONFIRM — real registered business address] Phone: [CLIENT TO CONFIRM]